Warranty Registration

Register your product warranty by filling out the form below.

Warranty Policy

Thank you for purchasing from us! We're committed to your satisfaction.

Return Policy

Ergonomic Products (pillows, cushions, braces, supports):

  • Customers can initiate a return within 48 hours of delivery.
  • Product must be unused, in its original condition and packaging, with all tags/accessories intact.
  • Proof of purchase (invoice/receipt) is required.

Mattresses & Furniture:

  • No returns or refunds are accepted.
  • Only replacement is applicable in case of approved manufacturing defects.

Refund Policy

Ergonomic Products:

  • Once the returned product is received and inspected by our team, a refund will be processed to your original payment method (credit/debit card, UPI, or net banking).
  • Refunds are completed within 15 working days, subject to your bank's processing timelines.

Mattresses & Furniture:

  • No refunds are applicable.
  • Only replacement will be offered in line with warranty terms.

Defective Products

Ergonomic Products:

  • If your product is delivered damaged or defective, notify us within 48 hours of delivery at 📧 info@backgood.com or 📞 +91 98200 16240.
  • We will arrange a prompt exchange or refund, as per your preference.

Mattresses & Furniture:

  • All mattresses come with a 5-year warranty for manufacturing defects only.
  • In case of a defect or damage on delivery, notify us within 48 hours at 📧 info@backgood.com or 📞 +91 98200 16240.
  • Only replacement will be provided for approved claims.

Need Help?

For any support regarding returns, refunds, or warranty:

Email: info@backgood.com
Call/WhatsApp: +91 98200 16240